Banner Health
Reviews and Complaints
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Verified Reviewer | Tucson, ArizonaBanner deals in illegal misuse in medical devices
And they keep blowing me off I talked to Cindy and illegal Department she's waiting for a police report to show that somebody was getting into my apartment and I talked to Tim York and human relations he said that it would be feathered off all the Talking he just doesn't know when it'll be turned off
User's recommendation: DO NOT GO TO THIS FACILITY
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Verified Reviewer | Tucson, ArizonaBanner Neurology dept. Has criminal activity with remote medical devices
Banner avoids any wrong doings. I spoke to Cindy in Legal and Tim York in patient relations and all I get is the run around . This illegal misuse of a medical device implant has gotten out of hand.
User's recommendation: Stay out of this Hospital nothing but Crooks and criminals
Banner Health Sucks
Honestly, the Banner Health providers themselves overall are pretty good. The problem with Banner Health is their incredibly inefficient and dishonest billing department.
You can request a quote on how much your out-of-pocket cost will be before you see a provider, but it will ALWAYS be more, and there is no easy way to dispute an errant charge after your visit. Banner Health does this on purpose. You may have to spend hours on hold waiting to speak with someone who isn't even the right person you have to speak to, then get transferred to someone else and spend another hour on hold, just to be disconnected.
BANNER HEALTH BILLING Sucks. I will no longer use Banner providers due to their gestapo-like billing practices.
User's recommendation: Expect to pay more than front desk staff tells
With a diverticulitis background, Dr. Willis would not prescribe any antibiotics to help remove the infection.
I was told by my doctor office that they could not prescribe antibiotics until I was seen in the office by a doctor, I went to my appointment and doctor Willis said she was not going to prescribe antibiotics until I have MRI done, I explained to her that I have a history of this flaring up and all I needed was antibiotics for the infection to subside and the pain to go away, not asking for any pain meds, but her response was do I want to go to the hospital.
I was trying to avoid a huge hospital bill but she still was not going to help me out with the antibiotics.
From today experience, I will never step foot in another banner hospital or clinic
User's recommendation: Stay away from banner health, all they want is your money and not your health
Still traumatized from a year ago
Over a year ago I went to banner on West Thomas Rd for a broken hip and the night nurses treated me like I was a drug addict because they were so inadequate and could not find a vein kept poking me and when I complained that they weren't in a vein and that I was still in pain the nurse screams at me and says I will get you your morphine. I had to ask how I was going to be able to go to bathroom and an hour later after having to ask again they brought me
I laid in my clothes that I came in until 45 minutes before I had to have surgery.
After surgery I woke up in the surgery room to the anesthesiologist trying to once again find a vein to give me pain medicine which he said he found one but didn't
Took me back to my room to the same night nurses that I had before
They were in the wrong professional field was not an ounce of compassion. I got lucky because they left a walker in my room so a couple of hours after surgery I manage to make it to the walker and slowly, showing my bare butt and walked out of the hospital and was picked up by a friend
It was a nightmare
User's recommendation: Go anywhere but there
I am trying to get a job HR my numberl is 520991****
Terrible billing experiences, place is not clean
User's recommendation: Go somewhere else, if at all possible.
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Verified Reviewer | Mesa, ArizonaI should be able to rate zero cuz you don't deserve any points. My room is filthy my toilet hasn't been washed since I've been here I had to beg to get toilet paper.
- Local
- Poor communication
- Untrained staff
- Poor service
Preferred solution: I want your staff to get more training so they don't lie to patients. I want you to adequately staff this Hospital so that you're not abusing patients, and providing sub par care.
User's recommendation: Go to another hospital!
Billing
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Verified ReviewerBilling Dispute
Banner sent me a bill for $1,700.00 and I was never at Banner on the day they charged, when I called I was told they would investigate. I never heard another word from Banner but how I'm getting collection calls.
Banner thinks like sheep you will just allow them to bill you for anything and you will just pay it. All over their website and over the phone message they only give you payment option because they are crooks and gansters.
Called them today explained my issue was place on hold for over 30 minutes then disconnected without speaking to anyone. You are nothing but crooks your customer service is non-existent and I hope you go out of business.
Preferred solution: Price reduction
User's recommendation: Do not go to Banner Hospital!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service billing
Preferred solution: Price reduction
User's recommendation: Don’t move to AZ
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesa, ArizonaI was badly neglected at my last ER Visit in February 2023
I went into ER Banner Baywood after suffering a horrendous migraine at that time for over 10 hrs no sleep whatsoever. I have the highest pain condition there is called Complex Regional Pain Syndrome.
A very misunderstood and misdiagnosed condition. Even though it has been around since the Civil War. So I went in at 7:30 Am with my sunglasses on and coat almost over my head. 6 hrs later some rude nurse named Dotty calls my name only to put me in some
kind of exam room nowhere to lay down.
She never introduced herself or treat me with any kind of compassion at all. Writes a few lines in the computer and leaves again until my husband went out and said we have been waiting for over 7 hrs. You leave the room not saying a word so in comes Dr. Whoever saying oh Dotty said you have a pain condition that is causing you pain.
I could not talk anymore.
So he listens to my chest for 10 seconds and says oh you need a chest X-ray. WHAT. I have been suffering for HOURS with a migraine and you take a chest X-ray.
Finally. In a sort of exam room bed that had to be moved by hand and hard as a rock.Dottys trys to start a IV was a mess up.
Now this pain condition I deal with this horrible awful pain and I can barely have a BP with a baby cuff. She sticks me again and that was it for me. A decent young Man named Tim came in and got it started for help with the horrible migraine. He said Dotty and I will be caring for you.
I said keep her away from me. This was very traumatic for me again as the 2nd time I had been there in 3 yrs. Another story.
I did the 2 hr cocktail which I still was suffering with the migraine after it was done.
,I just so badly wanted to go home.
They called in a script for some drug for tension headaches. Which I already take a ADHD drug already and should not have even taken the few pills I took so no checking my medication list.
User's recommendation: Never go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling complaints
I love my physical therapy team! They are some of the best I have ever seen!
Billing is a nightmare though. After paying every visit, this December I got an $11 bill for an April visit, with no explanation, now an $84 bill for April with no explanation. Ive tried to call billing & have waited almost an hour before giving up! Now theyre threading collections.
Still no explanation of these (new) charges. My insurance is wayyyy good. Nothing would cost $84. I even warn friends when I recommend them to the best therapists anywhere that billing may be a nightmare.
And it often is. Get it together Banner billing!
- Amazing physical therapusts
- Horrible billing experience
Preferred solution: A statement, re-run my benefits, don’t send me to collections.
User's recommendation: Go for the therapy, don’t expect any good outcomes with billing.
Requesting Medical records? Forget it
A third party requested my medical records. They requested them six times.
They even called twice (they got names of people they talked to. They were never sent. I called and finally got a human being- she said no request was received. She asked if I wanted her to send me the authorization form again.
This was completely not helpful since obviously this third-party had my authorization already. I asked if there was anything else I can do and she was very rude. And then I asked for another question, and she yelled, and then just mured herself. Now this is where it gets interesting.
She obviously knew that the company was doing those ratings where you stay on the phone after you have finished talking to the representative and you can give feedback to questions they ask you. Well, she would not hang up! It was hilarious like I stayed on the phone so that I could leave her the negative feedback that she deserved and she would not hang up! I started just doing things i needed to do, and I left my phone on and did not hang up and for 18 minutes she sat on the phone and would not hang up so that I could not give her feedback.
Also, that allowed her to take a big break because she couldnt take other calls! I finally hung up- no feedback given. This is so absurd and so wrong, I just cant believe an employee can get away with us. Banner has so many problems.
Its insane. I have so many things I could say here from experiences Ive had there it is bad bad bad!!!
- Are for profit business no accountability unethical
User's recommendation: Avoid Banner
Your stupid commercial
User's recommendation: Do not use these facilities
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So very sorry about the loss of your son I contacted the hospital and the upper management put exactly the same words and letter when I contacted the grievance dept. so then contacted the Attorney General with all of the information.
And also the Az Public Health Dept. Their response was well we will cut your copay in half. So a number of weeks after receiving the half copay. I never received a bill or anything else.
I get a call from collections saying that I did not pay the copay of $125. I had everything saved sent it all to the collections dept never heard anything. I did not pay. But thank goodness I had saved all of my paperwork.
It was not a large copay.
But these people had lied constantly to me I was sick of their BS. Do not ever go there EVER