Michelle B Eih

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Verified Reviewer
| map-marker Tucson, Arizona

Banner deals in illegal misuse in medical devices

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Updated by user Oct 06, 2023

And they keep blowing me off I talked to Cindy and illegal Department she's waiting for a police report to show that somebody was getting into my apartment and I talked to Tim York and human relations he said that it would be feathered off all the Talking he just doesn't know when it'll be turned off

Original review Sep 06, 2023
Banner has doctors in neurology that deal in illegal misuse of medical devices.Abuse their patients and are insensitive. Criminals. They give people devices illegally and abuse children.
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User's recommendation: DO NOT GO TO THIS FACILITY

Michelle B Eih

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Verified Reviewer
| map-marker Tucson, Arizona

Banner Neurology dept. Has criminal activity with remote medical devices

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Updated by user Oct 05, 2023

Banner avoids any wrong doings. I spoke to Cindy in Legal and Tim York in patient relations and all I get is the run around . This illegal misuse of a medical device implant has gotten out of hand.

Original review Sep 05, 2023
Someone in the neurology department for the remote Medical therapy has given my sister-in-law's boyfriend remote medical device for PTSD and had it put in my son's ear and my ear I ended up losing my son due to this this place is a fraud and they have nothing but criminals there and this is all being done within the neurology department of Banner in Phoenix or Tucson
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User's recommendation: Stay out of this Hospital nothing but Crooks and criminals

1 comment
Guest

So very sorry about the loss of your son I contacted the hospital and the upper management put exactly the same words and letter when I contacted the grievance dept. so then contacted the Attorney General with all of the information.

And also the Az Public Health Dept. Their response was well we will cut your copay in half. So a number of weeks after receiving the half copay. I never received a bill or anything else.

I get a call from collections saying that I did not pay the copay of $125. I had everything saved sent it all to the collections dept never heard anything. I did not pay. But thank goodness I had saved all of my paperwork.

It was not a large copay.

But these people had lied constantly to me I was sick of their BS. Do not ever go there EVER

Cherith Kju

Banner Health Sucks

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Honestly, the Banner Health providers themselves overall are pretty good. The problem with Banner Health is their incredibly inefficient and dishonest billing department.

You can request a quote on how much your out-of-pocket cost will be before you see a provider, but it will ALWAYS be more, and there is no easy way to dispute an errant charge after your visit. Banner Health does this on purpose. You may have to spend hours on hold waiting to speak with someone who isn't even the right person you have to speak to, then get transferred to someone else and spend another hour on hold, just to be disconnected.

BANNER HEALTH BILLING Sucks. I will no longer use Banner providers due to their gestapo-like billing practices.

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User's recommendation: Expect to pay more than front desk staff tells

1 comment
Byanka Zfi

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Anonymous
map-marker Goodyear, Arizona

With a diverticulitis background, Dr. Willis would not prescribe any antibiotics to help remove the infection.

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I was told by my doctor office that they could not prescribe antibiotics until I was seen in the office by a doctor, I went to my appointment and doctor Willis said she was not going to prescribe antibiotics until I have MRI done, I explained to her that I have a history of this flaring up and all I needed was antibiotics for the infection to subside and the pain to go away, not asking for any pain meds, but her response was do I want to go to the hospital.

I was trying to avoid a huge hospital bill but she still was not going to help me out with the antibiotics.

From today experience, I will never step foot in another banner hospital or clinic

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User's recommendation: Stay away from banner health, all they want is your money and not your health

1 comment
Guest

I have the same problem with Diverticulitis except at the VA Hospital. A Dr even said they wished they could just give the antibiotic, however, the reason they don't just give us antibiotics is because of the off chance there is something else going on in our abdomen, and have to confirm it and of course the overuse of antibiotics which cause superbugs.

I'm sure if they gave you the antibiotics and it ended up being some other undiagnosed problem, you wouldn't be happy.

I know it is a pain, but it's for our protection in this case. Just saying.

Suzanne J Gyp
map-marker New York, New York

Still traumatized from a year ago

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Over a year ago I went to banner on West Thomas Rd for a broken hip and the night nurses treated me like I was a drug addict because they were so inadequate and could not find a vein kept poking me and when I complained that they weren't in a vein and that I was still in pain the nurse screams at me and says I will get you your morphine. I had to ask how I was going to be able to go to bathroom and an hour later after having to ask again they brought me

I laid in my clothes that I came in until 45 minutes before I had to have surgery.

After surgery I woke up in the surgery room to the anesthesiologist trying to once again find a vein to give me pain medicine which he said he found one but didn't

Took me back to my room to the same night nurses that I had before

They were in the wrong professional field was not an ounce of compassion. I got lucky because they left a walker in my room so a couple of hours after surgery I manage to make it to the walker and slowly, showing my bare butt and walked out of the hospital and was picked up by a friend

It was a nightmare

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User's recommendation: Go anywhere but there

Josee Obw
map-marker Sacramento, California

I am trying to get a job HR my numberl is 520991****

HR trying to see if l can come in put in for a job my name is Aurelia Greenel dont know what to. Say just want get a job my phone number is 520-991****
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Anonymous
map-marker Greeley, Colorado

Terrible billing experiences, place is not clean

A 20 year history with Banner in Greeley CO - from 1999 until UCHealth opened in 2019, my family and I were "stuck" with Banner because it was the only facility here, and never was a good experience. Turned bills into collection agent, messed up billings, bad care, etc. Enough complaints to fill a book (and, from other reviews, my experiences are not unique). The latest was March 2023 when I was sent to Banner for a CT and MRI scan. Ended up with a really great case of pneumonia, which I am sure I picked up from their equipment.
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User's recommendation: Go somewhere else, if at all possible.

Janiero C

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Verified Reviewer
| map-marker Mesa, Arizona

I should be able to rate zero cuz you don't deserve any points. My room is filthy my toilet hasn't been washed since I've been here I had to beg to get toilet paper.

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Banner Health - I should be able to rate zero cuz you don't deserve any points. My room is filthy...
Banner Health - I should be able to rate zero cuz you don't deserve any points. My room... - Image 2
Banner Health - I should be able to rate zero cuz you don't deserve any points. My room... - Image 3
As a patient I should not be lied to. I've been outright lied to. In the middle of the night they'll wake you up every hour and a half every 2 hours if you can even go to sleep and then when they put IVs in you they say we'll be back in 30 minutes two three hours later maybe if you're lucky. In this particular situation tonight was only an hour + 45. You're not taking care of me properly and this is elder abuse! I came here with a heart condition. I am here almost 10 days and we haven't done anything. What a scam!
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Pros:
  • Local
Cons:
  • Poor communication
  • Untrained staff
  • Poor service

Preferred solution: I want your staff to get more training so they don't lie to patients. I want you to adequately staff this Hospital so that you're not abusing patients, and providing sub par care.

User's recommendation: Go to another hospital!

Anonymous
map-marker Buckeye, Arizona

Billing

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Banner over charges for surgery, makes you pay at the time of the surgery then you have to fight with them to get your money back!! Hate them
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Daniel A Cyd

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Verified Reviewer

Billing Dispute

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Banner sent me a bill for $1,700.00 and I was never at Banner on the day they charged, when I called I was told they would investigate. I never heard another word from Banner but how I'm getting collection calls.

Banner thinks like sheep you will just allow them to bill you for anything and you will just pay it. All over their website and over the phone message they only give you payment option because they are crooks and gansters.

Called them today explained my issue was place on hold for over 30 minutes then disconnected without speaking to anyone. You are nothing but crooks your customer service is non-existent and I hope you go out of business.

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Loss:
$1700

Preferred solution: Price reduction

User's recommendation: Do not go to Banner Hospital!

1 comment
Guest

Agreed - the same is happening to me!

JD D Rsa

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Verified Reviewer

Customer service billing

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Original review Jun 09, 2023
I had an office visit to have my hand looked at with Dr Kelly Le Scott an in- network provider. I have Aetna banner silver plan insurance I pay premiums on. I pay 50.00 for a speciality MD office visit. I was charged 252.00 for an office visit. The office entered a surgery code instead of an office visit code. So again, it will to be reviewed before banner will fix their systems issue. WTF the coded it wrong just fix it!
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Loss:
$201

Preferred solution: Price reduction

User's recommendation: Don’t move to AZ

Kristi D Xlj

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Verified Reviewer
| map-marker Mesa, Arizona

I was badly neglected at my last ER Visit in February 2023

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I went into ER Banner Baywood after suffering a horrendous migraine at that time for over 10 hrs no sleep whatsoever. I have the highest pain condition there is called Complex Regional Pain Syndrome.

A very misunderstood and misdiagnosed condition. Even though it has been around since the Civil War. So I went in at 7:30 Am with my sunglasses on and coat almost over my head. 6 hrs later some rude nurse named Dotty calls my name only to put me in some

kind of exam room nowhere to lay down.

She never introduced herself or treat me with any kind of compassion at all. Writes a few lines in the computer and leaves again until my husband went out and said we have been waiting for over 7 hrs. You leave the room not saying a word so in comes Dr. Whoever saying oh Dotty said you have a pain condition that is causing you pain.

I could not talk anymore.

So he listens to my chest for 10 seconds and says oh you need a chest X-ray. WHAT. I have been suffering for HOURS with a migraine and you take a chest X-ray.

Finally. In a sort of exam room bed that had to be moved by hand and hard as a rock.Dottys trys to start a IV was a mess up.

Now this pain condition I deal with this horrible awful pain and I can barely have a BP with a baby cuff. She sticks me again and that was it for me. A decent young Man named Tim came in and got it started for help with the horrible migraine. He said Dotty and I will be caring for you.

I said keep her away from me. This was very traumatic for me again as the 2nd time I had been there in 3 yrs. Another story.

I did the 2 hr cocktail which I still was suffering with the migraine after it was done.

,I just so badly wanted to go home.

They called in a script for some drug for tension headaches. Which I already take a ADHD drug already and should not have even taken the few pills I took so no checking my medication list.

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Loss:
$125

User's recommendation: Never go there

2 comments
Guest

These doctors and nurses in the ED don’t really care about people at all. I’ve had cancer and once went to the ED bald from chemo and they fawned all over me and years after I was cured had to go in again and was treated like a criminal (like this woman describes).

These people are cruel and uncaring not to mention incompetent. I never go in for anything anymore. I had COVID and could barely breathe, my sats were in the 80s and my husband begged me to go in and I told him I’d rather die then be treated like *** the way they treat people. They should be charged with assault the way they treat people.

I lived and didn’t need them even though I had to suffer terribly. But suffering under their torture is worse.

Guest
reply icon Replying to comment of Guest-2331382

Thank You for your comment. I appreciate that. I tell everyone now go to Banner Gateway.

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Anora T

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Verified Reviewer

Billing complaints

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I love my physical therapy team! They are some of the best I have ever seen!

Billing is a nightmare though. After paying every visit, this December I got an $11 bill for an April visit, with no explanation, now an $84 bill for April with no explanation. Ive tried to call billing & have waited almost an hour before giving up! Now theyre threading collections.

Still no explanation of these (new) charges. My insurance is wayyyy good. Nothing would cost $84. I even warn friends when I recommend them to the best therapists anywhere that billing may be a nightmare.

And it often is. Get it together Banner billing!

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Loss:
$84
Pros:
  • Amazing physical therapusts
Cons:
  • Horrible billing experience

Preferred solution: A statement, re-run my benefits, don’t send me to collections.

User's recommendation: Go for the therapy, don’t expect any good outcomes with billing.

Leo G Pmi

Requesting Medical records? Forget it

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A third party requested my medical records. They requested them six times.

They even called twice (they got names of people they talked to. They were never sent. I called and finally got a human being- she said no request was received. She asked if I wanted her to send me the authorization form again.

This was completely not helpful since obviously this third-party had my authorization already. I asked if there was anything else I can do and she was very rude. And then I asked for another question, and she yelled, and then just mured herself. Now this is where it gets interesting.

She obviously knew that the company was doing those ratings where you stay on the phone after you have finished talking to the representative and you can give feedback to questions they ask you. Well, she would not hang up! It was hilarious like I stayed on the phone so that I could leave her the negative feedback that she deserved and she would not hang up! I started just doing things i needed to do, and I left my phone on and did not hang up and for 18 minutes she sat on the phone and would not hang up so that I could not give her feedback.

Also, that allowed her to take a big break because she couldnt take other calls! I finally hung up- no feedback given. This is so absurd and so wrong, I just cant believe an employee can get away with us. Banner has so many problems.

Its insane. I have so many things I could say here from experiences Ive had there it is bad bad bad!!!

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Cons:
  • Are for profit business no accountability unethical

User's recommendation: Avoid Banner

Vashaun Tvz
map-marker Phoenix, Arizona

Your stupid commercial

Please take your stupid mammogram commercial off the air. The experience is not like you show it to be. There is nothing traumatic about it and none of the caregivers act like that. They dont make a difference. Its very routine and not a big deal snd I even had to go back for a second check and I still didnt cry like that ridiculous woman in the commercial: it was fine and it was easy. Stop making it look like such a big deal or people wont go. You are idiots.
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User's recommendation: Do not use these facilities