I was diagnosed with an infectious disease in October 2016. I was never made aware of this until February of 2017.
I was called by Rebecca Norris and Kerry Grinell that I had hepatitis C. I had this for several months without my knowledge. I could have infected others not being told this in October. I filed a complaint with BCBS and now Kerry Grinnell is denying that they made me aware of this diagnoses.
She is lying and I even have a recorded conversation and it also shows in my medical records showing the hepatitis C being positive.
I can't understand how people like this can be in a health field. She states that there are no records of any physician in there office diagnosing me with any infectious disease.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Rebecca norris kerry grinnell.