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Verified Reviewer
New Reviewer

Horrible treatment from admitting Nurse

She wouldn't tell me her name or let me see her badge But the admitting nurse literally verbally attacked me. I came in to banner Boswell ER Monday night with a fever and I was treated by doctor Baker He treated me with some antibiotics and discharged me however...
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1 comment
#2197716

We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

Featured
ID
#3673073 Review #3673073 is a subjective opinion of poster.
Location
Sun City, Arizona
Preferred solution
Let the company propose a solution
New Reviewer

Absolutely horrible experiences by one of your nurses in the ER

I was in need emergency room two days in a row actually it's the first time I've been to your hospital I think in years and this is why I don't come exactly why I don't come it's too much to even write down I'd rather speak with somebody as soon as possible because I am really pissed!!! How a nurse can do what was done to me is baffling it truly is... I mean it's unbelievable

User's recommendation: If you're looking for compassionate Care don't go to the ER... I'm not talking about the wait... I'm not talking about the PA'S I'm talking about one nurse in particular and it is so horrible that even other people in the ER were upset... I ACTUALLY HEARD A PATIENT NEXT TO ME SAY "IF THAT'S MY NURSE I'M LEAVING".

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1 comment
#2254027

We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

ID
#3989034 Review #3989034 is a subjective opinion of poster.
Location
Phoenix, Arizona

Visitation rule regulating the number of visitors to 2 including patient primary care giver.

A patient designated primary caregiver should not be counted in the regulated number of visitors. This policy is abusive and causes unnecessary stress to an already traumatic experience. TMC has reevaluated and adjusted their visitation policy, and it is beyond time...
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ID
#3958837 Review #3958837 is a subjective opinion of poster.
Location
Tucson, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No emergency treatment

I had an emergency referral to Banner Del Webb on Thursday after visiting the hospital and being told that they wanna do a procedure the next day that cost thousands of dollars that I knew my insurance wouldnt cover that my own primary doctor has suggested I dont do...
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2 comments
#2242910

False. Emergency rooms are not for when you cannot see your primary care doctor. You are the problem.

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ID
#3901860 Review #3901860 is a subjective opinion of poster.
Location
Sun City West, Arizona
Preferred solution
To make sure that my bill gets covered whether it be by insurance or waive,treat fix my issue emergency rooms are for until you can see your primary care and they did nothing
New Reviewer

To let people know what really happens at Banner UMC Emergency dept.

Arrived at The Emergency admitting window at 10:30 a.m. with a severe headache. After having 3 previous brain surgeries, I felt the need to be seen by a physician and possibly C scanned at the least. At 3:30 p.m. I had to return home, an hour away, for pain medication....
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ID
#3870531 Review #3870531 is a subjective opinion of poster.
Location
Tucson, Arizona

Terrible service

My wife had surgery which went well, then she went to the cardio floor to recover because she has a history of blood clots. She was denied IV fluids and water for 6 hours and they didn't have the device on her legs that help prevent blood clots. She also spent the...
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1 comment
#2236511

We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

ID
#3862560 Review #3862560 is a subjective opinion of poster.
Location
Fontana, California
Preferred solution
Re- educate or replace the nurses

A visit to banner Baywood

When you live in Mesa banner is pretty much the only game in town. They know this and treat you accordingly. Went in with my 89-year-old mother suspecting that she was having a heart attack. We waited and waited and waited some more. The emergency room didn't appear to be that busy. And believe me after the first hour you count how many people go back and how many people come out. None of the staff look very busy.finally left. Took her to dignity in Gilbert. Much nicer!

User's recommendation: Go somewhere else if you can.

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ID
#3847929 Review #3847929 is a subjective opinion of poster.
Location
Gilbert, Arizona
Pros
  • Good locations
Preferred solution
Better customer service
New Reviewer

I had the worst experience ever

I was born with very tiny veins so I went in with a broken hip and a lot of pain and tried to tell them after they poked me three or four times that I had to have a PICC line that's the only way it'll work but they insisted on poking me and I thought they had a vein...
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1 comment
#2231793

We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

ID
#3837839 Review #3837839 is a subjective opinion of poster.
Location
Anaheim, California
Cons
  • Lack of empathy
  • Night nurses treated you like you were trash
  • Ignore you
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Empathy for someone else

Oh my goodness Sir/M'am. I pity you and understand how you got your feelings hurt by the arrogant treatment at Banner. Your life was actually put at risk by a receptionist telling you your fever was not high enough for treatment (she was wrong.) I experience such awful...
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3 comments
#2215517

We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

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ID
#3778356 Review #3778356 is a subjective opinion of poster.
Location
Sun City, Arizona
Pros
  • Location
Cons
  • Degrading and incompetent
Loss
$469
Preferred solution
Banner should both apologize and improve and correct their misrepresentations on my bill.

Acdf in neurosurgery

As a result of acdf my right arm was paralyzed, my elbow locks out, I have minimal use of my dominant arm. Experience with neurosurgery has created homelessness, inability to provide for myself financially, I cannot perform daily hygiene needs, mentally has created PTSD, low self-esteem, severe depression and anxiety. Has devastated all aspects of my life.

User's recommendation: Don't trust Travis Dumont or his fellow surgical staff.Be fully informed, research the procedure thoroughly, ask if it's an elective surgery and if there are any other possible treatments.

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1 comment
#2215515

We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

ID
#3777338 Review #3777338 is a subjective opinion of poster.
Location
Tucson, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Abysmal/cruel health care

Dear Sir/Madam, I was brought to Banner Sun City by ambulance for a suspected seizure on 5/23/22. I was rolled into the inner hallway and left there until I asked what was going on (approx. 1 hr). I was told they were working on it. Same thing after another hour....
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2 comments
#2221497

I am sorry for your experience. I am just experiencing this with a loved one.

Their care is inadequate after a serious surgery.

I am appalled at their attitude altogether. I think they are too big and any business will suffer from that alone, but when it comes to patient care that is inexcusable!

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ID
#3775647 Review #3775647 is a subjective opinion of poster.
Location
Sun City, Arizona
Loss
$469
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Banner Health has a very bad communication problem.

The problems starts with their customer service reps making notes, records don't get from one doctor to the other, I have tried to get my injections in my knees for 3 months but the ball keeps getting dropped and I'm still waiting for this procedure to get done. If you...
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2 comments
#2215512

We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

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ID
#3737914 Review #3737914 is a subjective opinion of poster.
Location
Casa Grande, Arizona
Service
Banner Health Medical Care
Preferred solution
Let the company propose a solution
New Reviewer

Poor care of Ed patients

I was in the ED today. The air was very cold, Sick people asked for blankets were told they didnt have any ! Asked for water didnt have cups. People came in hungry unable to get out of wheelchair said they were hungry no one cared.( they had been there for 5 hours.) The nurse called an elderly women back, she walked ahead of her, the poor older women teetered behind her, couldnt care less if she fell. Staff rushed around almost knocked someone over. I am not complaining of the wait. But more about lack of Empathy for the people there.

User's recommendation: Kindness for other people.

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1 comment
#2214568

I couldn't believe it. Similar situation.

I asked for a pillow. The nurse said in a surly tone, "I don't have one on me!" I told her I could see that and asked her to find one. She walked to a closet not more than 15 feet away and got one and dropped it on my bed. I was left in the hallway while they tried to call Mesa for over an hour to find out if there was a room where I was in Sun City.

I still can't believe that!

They were calling Mesa about finding me a room where I was in Sun City. Arrogance, uncaring,, rude...

ID
#3703231 Review #3703231 is a subjective opinion of poster.
Location
Peoria, Arizona
Pros
  • Care
Preferred solution
Let the company propose a solution

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New Reviewer

Dissatisfied customer

Twice in the past month, I stopped in your { Urgent Care office }! at 12775 W. Bell Rd in Surprise. Once with my granddaughter, and once for myself for a Covid test. Both times I was asked to make an appointment because they were too BUSY! I couldn't help notice when I...
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4 comments
#2214981

Oh my goodness Sir/M'am. I pity you and understand how you got your feelings hurt by the arrogant treatment at Banner.

Your life was actually put at risk by a receptionist telling you your fever was not high enough for treatment (she was wrong.) I experience such awful treatment at Banner. I bet somebody has already or will be killed by their arrogance/incompetence. I think I read they settled a wrongful death charge. Doesn't Banner realize their behavior is dangerous?

Do they even bother to read these comments? Do they even try to improve? I doubt it. I shudder to think of what a horrible thing must happen before they respond.

They give boiler-plate stock responses like below ("We want to do everything we can to provide a quality experience... blah blah blah.") It's complete baloney. Just go ahead and read the junk they say.

But when it comes to action (not words) they do nothing to improve. Personally, after hearing how Banner demeaned you and risked your life, I think it's gone too far.

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ID
#3658570 Review #3658570 is a subjective opinion of poster.
Location
Surprise, Arizona
Pros
  • No decent care
Cons
  • Banner does not care about people
Preferred solution
Let their people who work there, that they are in the business of helping and taking care of the public. Even if they walk in 5 min before closing!

Go somewhere else!!

Banner Health - Go somewhere else!!
They charged my daughter $2400 for a simple uti test and a script for an antibiotic. All she did was *** in the cup. I know little plastic cups are subject to inflation, but really? She looked up urgent care and went to the address listed on their website but was...
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2 comments
#2214992

Exactly! I had a similar charge-- $1,396 for a blood test.

Banner are thieves and they have accountability to anyone. They will probably take down mine and your comments because they are negative. They don't care about improving. How do I know that?

Because they have the ability to track down the nurses and doctors on duty and what is in and left out of the patient file.

And they don't do it! Shame on them.

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ID
#3644469 Review #3644469 is a subjective opinion of poster.
Location
Monument, Colorado
Loss
$1600
Preferred solution
Price reduction
New Reviewer

VvvvvvvERYv

1...bad service...people on phones cant speak English and under you 2 referals from doctors donot check if referals are in network3...EVERY PHONE CALL TAKES OVER 15 MIN TO WAIT FOR A PERSON most call require you to leave a phone number for a call back...terrible customer service!

User's recommendation: use a different provider NOT BANNER HEALTH.

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1 comment
#2189910

David, we would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information.

We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

ID
#3606673 Review #3606673 is a subjective opinion of poster.
Location
San Tan Valley, Arizona
Service
Banner Health Customer Care
Preferred solution
Deliver product or service ordered

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